How To Set Up Automatic Messages on Airbnb?

Managing an Airbnb property can be time-consuming—especially when it comes to guest communication. One of the most effective ways to streamline this process is by using Airbnb automated messages. These pre-scheduled messages enhance the guest experience, save time, and ensure consistent, timely communication throughout each stay. 

In this guide, you’ll learn how to set up Airbnb automated messages and why they’re a smart strategy for both new and experienced hosts. 

What are Airbnb automated messages? 

Airbnb automated messages are pre-written messages that are automatically sent to your guests based on certain triggers or events—such as booking confirmations, check-ins, check-outs, promotions and more. These automated Airbnb messages help ensure guests get the information they need at the right time without any manual effort from the host. 

For example, a check in message Airbnb can be scheduled to go out the day before the guest arrives, providing them with directions, key codes, and other important information. You can also create templates for frequently asked questions, helping reduce the number of repetitive Airbnb text messages you have to send manually. 

Why are automated Airbnb messages important? 

Using automated messages on Airbnb is more than just a convenience—it’s a powerful way to provide better service while managing your time effectively. Whether you host occasionally or run multiple listings, automation ensures that your communication remains prompt, consistent, and professional. Let’s explore how it helps in two key areas: 

Save time 

As a host, you probably receive many of the same questions and send the same responses over and over again. Using automated messages Airbnb eliminates this repetitive work. Whether it’s welcoming guests, providing check-in instructions, or thanking them after their stay, automation handles it all—giving you more time to focus on other aspects of hosting. 

Improve guest satisfaction 

Guests appreciate timely and clear communication. By setting up automated Airbnb messages, you ensure that important details aren’t missed. Sending a well-timed check in message Airbnb, for example, makes the arrival process smoother and helps guests feel well-cared for. This can lead to better reviews and repeat bookings. 

How To Set Up Automatic Messages on Airbnb? 

Learning how to set up automatic messages on Airbnb is simple, especially with Airbnb’s native tools or third-party property management systems like Hostify. Here’s how to do it step-by-step: 

1. Go to your Airbnb account and navigate to the “Messages” section. 

2. Click on “Scheduled Messages.” 

3. Select the event you want to trigger the message (e.g., booking confirmed, check-in, check-out). 

4. Write your message template, making sure to include relevant guest details using Airbnb’s dynamic fields. 

5. Save and activate the message. 

Using a property management tool can offer even more control and customization for your automated Airbnb messages, allowing for multi-platform syncing and better personalization.  

With Hostify, you can go far beyond Airbnb’s native messaging tools. Our automation system is powered by AI, allowing you to create smart, dynamic message flows that adapt to different guest profiles, booking timelines, and property types. 

Creating templates for common questions 

Think about the most common Airbnb message queries you receive. It’s helpful to create message templates for things like Wi-Fi instructions, local recommendations, house rules, and troubleshooting tips. With automated Airbnb messages, you can send these replies instantly when needed, without any extra effort. 

Hostify also allows you to store and reuse message templates across multiple listings, keeping your communication consistent while saving time. Our AI can even suggest template responses based on guest queries—turning frequently asked questions into zero-effort replies. 

Want to get started right away? Download our free Airbnb Automated Message Templates Checklist and start streamlining your guest communication today. 

Tips on creating an Airbnb automated message 

Crafting effective Airbnb automated messages goes beyond efficiency—it’s about creating a memorable guest experience through thoughtful, timely, and personal communication. Well-written messages show your professionalism and help build trust from the moment a guest books until long after they’ve checked out. But how do you write messages that feel warm and human while still being automated? Here are some practical and proven tips: 

Personalize it 

Guests don’t want to feel like they’re talking to a robot. Even if your message is automated, it should feel like it was written just for them. Use the guest’s first name, refer to their check-in date, and mention anything specific you know about their stay—like a celebration or a special request. 

With tools like Hostify, you can automatically pull in guest data—such as name, booking details, or even property-specific info—into your templates using dynamic fields. That way, every Airbnb automated message feels personal, friendly, and intentional without requiring extra effort. 

📝 Example: 
“Hi John, we’re so excited to welcome you this Friday! If there’s anything you’d like us to prepare ahead of time, just let us know.” 

Ensure relevance 

Timing is everything when it comes to Airbnb text messages. An irrelevant or mistimed message can confuse your guest or even make them feel ignored. For example, sending a check in message Airbnb too early might result in it being forgotten, while sending checkout instructions too late can cause last-minute stress. 

Plan your automated message flow based on key guest milestones—like booking confirmation, arrival, mid-stay check-ins, and departure. This helps guests feel informed every step of the way, without overwhelming them. 

🕒 Pro tip: Schedule your messages to go out at natural touchpoints, like the morning before arrival or the evening before check-out. 

Respect guest privacy 

Automated doesn’t mean intrusive. Your messages should offer support, not pressure. Avoid sending too many messages or asking overly personal questions. Keep your tone professional yet warm, and focus on helpful information guests truly need. 

Also, don’t use automation to push upsells too aggressively. Instead, include subtle value-adds—like local tips, nearby restaurants, or how to reach you in case of emergencies. Your goal is to enhance their experience, not turn their stay into a sales pitch. 

🛑 Avoid: 
“Don’t forget to leave us a 5-star review!” 
✅ Instead: 
“We hope you’ve enjoyed your stay—your feedback means a lot to us and helps future guests too!” 

Streamline Your Airbnb Messaging with Automation Tools Like Hostify 

By setting up automated messages on Airbnb, you not only enhance the guest experience but also make managing your property significantly easier. With tools like Hostify, creating, scheduling, and customizing your automated Airbnb messages becomes effortless—helping you save time, stay organized, and deliver top-tier hospitality. Book a demo with Hostify today and see how AI, automation, WhatsApp messaging, and multi-language support can simplify your workflow and elevate your guest experience.