Unified inbox for vacation rentals

Communicate with all your guests from a single unified inbox. No more time spent checking a dozen Airbnb inboxes every day!

Unified inbox for vacation rentals

Meet the industry's most advanced inbox tool

Everything centralized

Everything centralized

  • Simplify your workflow with our centralized dashboard
  • No need to switch between accounts or messaging centers
  • Native message connection with Airbnb, Booking.com, and Vrbo
Keep The Overview

Keep The Overview

All bookings details are just a click away!

  • Manage your custom fields directly from your conversations
  • Enjoy quick access to all booking actions such as extensions and cancellations
  • Approve or decline booking requests on Airbnb
  • Added capability to approve or request booking alterations or cancellations for Airbnb
  • Stay in control of your bookings at all times
  • Quick links to send payment requests or check-in forms to the guests
Get organized!

Get organized!

Turn your guest communication inbox into a well-organized ticketing system!

  • See all ongoing conversations at a glance
  • Label the conversations, mark them as a priority
  • Quickly manage and organize your inbox by snoozing or closing threads once you're done
  • Enjoy instant page updates for your users, ensuring a seamless and efficient experience
Team work made easy!

Team work made easy!

New

No more miscommunications or crossed wires.

  • Boost your team's productivity with internal notes and the ability to mark conversations as a priority
  • Assign conversations to different users
  • Assign custom tags to categorize conversations according to your process and needs
  • Keep track of who changed what and where in your inbox with multi-user support
  • Ensure seamless and efficient collaboration
Speed up replies

Speed up replies

  • Save time by creating message templates
  • Reduce your response times significantly
  • Use dynamic variables such as guest names and property details to keep your message templates personal and efficient
Email, WhatsApp or SMS

Email, WhatsApp or SMS

  • Native message integration with Airbnb, Booking.com and Vrbo
  • Two-way communication through the channel app, email, WhatsApp, or SMS
  • Send visually appealing messages using HTML emails and templates
  • Get real-time notifications for every guest reply to ensure quick and efficient communication
  • Keep all guest conversations in one place for easy management and organization across multiple channels
A picture is worth a thousand words.

A picture is worth a thousand words.

  • 2-way image and photo messaging capabilities, making it easy to send quick instructions and receive photos of potential issues
  • Add personality and fun to your messages using emojis and predefined GIFs
  • Enhance communication with your guests and make it more engaging and effective
Automate your admin

Automate your admin

Why not go a step further and automate the whole process? Create and schedule automatic messages for various events such as booking confirmations, check-in instructions, payment reminders, check-out reminders and instructions, reviews reminders, and more.

Your Unified Inbox On The Go

Your Unified Inbox On The Go

  • Manage all guest communications in one place, across multiple channels (Airbnb, Booking.com, Vrbo)
  • Stay on top of messages with customizable alerts on mobile or desktop
  • Access your unified inbox from anywhere with our Mobile App
  • Respond to guests quickly, manage reservations and listings, and stay connected with your guests at all times
Language detection

Language detection

New

Set up your automated messages by country/language and leave Hostify to do the rest. We automatically capture where your clients are coming from in order to send the messages in their native tongue.

Inbox Reports

New
  • Measure all the different KPIs from your front desk in our very detailed reporting inbox section
  • Keep track of new conversations over time
  • Compare current metrics with previous periods
  • Track your team's performance – conversation close time and response time
  • See an overview chart of weekly new conversations
  • Effortlessly export data

FAQs

A Unified Inbox is a centralized messaging system that consolidates communications from multiple platforms into a single interface. It allows users to manage emails, SMS, WhatsApp messages, and platform-specific messages (e.g., Airbnb, Booking.com, Vrbo) in one place, improving efficiency and organization.

A Unified Inbox is used for guest communication across booking platforms, team collaboration through assigned conversations and internal notes, automation of scheduled messages for confirmations, check-ins and payment reminders, and streamlining operations by reducing time spent checking multiple inboxes.

It saves time by eliminating platform switching, enhances team collaboration through assignments and internal notes, improves guest experience with faster response times and automated messages, provides better organization via labels, priorities and snoozing, supports automation for timely communication, and offers reporting and insights on response times, team performance and guest inquiries.

The best Unified Inbox for property management depends on your needs, but Hostify's Unified Inbox is one of the most advanced options available. It offers native integrations with Airbnb, Booking.com and Vrbo, multi-channel messaging (email, WhatsApp, SMS), automations for guest communication, a ticketing system for efficient conversation tracking, team collaboration tools, and detailed reporting to measure response times and team performance.

Streamline communication with all your guests in one place!

Book a demo

See Why Our Customers Love Hostify

TuSereno, SpainTuSereno, SpainJose Huescar, Co-founder
Since bringing Hostify on board, our efficiency and productivity have soared thanks to its advanced automation features. We've been able to customize and streamline our workflows like never before. Hostify's top-notch customer service quickly handles any issues, ensuring a seamless and positive user experience. In short, Hostify has been a game-changer for our growth and success, enhancing our customer interactions and making our daily operations a breeze.

Get started with Hostify

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