Unified inbox for vacation rentals

Q: What is a Unified Inbox used for?

A Unified Inbox is used for: Guest communication : Managing messages across different booking platforms. Team collaboration : Assigning conversations, leaving internal notes, and tracking communication history. Automation : Sending scheduled messages for booking confirmations, check-ins, and payment reminders. Streamlining operations : Reducing the time spent checking multiple inboxes and responding to guests efficiently.

Q: What are the benefits of a Unified Inbox?

Saves time : Eliminates the need to switch between multiple platforms. Enhances team collaboration : Assign conversations and use internal notes to streamline communication. Improves guest experience : Faster response times and automated messages improve customer satisfaction. Provides better organization : Labels, priorities, and snoozing help manage conversations effectively. Supports automation : Scheduled messages ensure timely communication without manual effort. Offers reporting and insights : Track response times, team performance, and guest inquiries over time.

Communicate with all your guests from a single unified inbox. No more time spent checking a dozen Airbnb inboxes every day!

Meet the industry’s most advanced inbox tool

Everything centralized

Simplify your workflow with our centralized dashboard
No need to switch between accounts or messaging centers
Native message connection with Airbnb, Booking.com, and Vrbo

Keep The Overview

All bookings details are just a click away!

Manage your custom fields directly from your conversations
Enjoy quick access to all booking actions such as extensions and cancellations
Approve or decline booking requests on Airbnb
Added capability to approve or request booking alterations or cancellations for Airbnb
Stay in control of your bookings at all times.
Quick links to send payment requests or check-in forms to the guests

Get organized!

Turn your guest communication inbox into a well-organized ticketing system!

See all ongoing conversations at a glance.
Label the conversations, mark them as a priority
Quickly manage and organize your inbox by snoozing or closing threads once you’re done.
Enjoy instant page updates for your users, ensuring a seamless and efficient experience.

Team work made easy! New

No more miscommunications or crossed wires.

Boost your team’s productivity with internal notes and the ability to mark conversations as a priority.
Assign conversations to different users
Assign custom tags to categorize conversations according to your process and needs
Keep track of who changed what and where in your inbox with your inbox’s multi-user support.
Ensure seamless and efficient collaboration.

Speed up replies

Save time by creating message templates.
Reduce your response times significantly.
Use dynamic variables such as guest names and property details to keep your message templates personal and efficient.

Email, Whatsapp or SMS

Native message integration with Airbnb, Booking.com and Vrbo
Two-way communication through the channel app, email, WhatsApp, or SMS.
Send visually appealing messages using HTML emails and templates.
Get real-time notifications for every guest reply to ensure quick and efficient communication.
Keep all guest conversations in one place for easy management and organization across multiple channels.

A picture is worth a thousand words.

2-way image and photo messaging capabilities, making it easy to send quick instructions and receive photos of potential issues.
Add personality and fun to your messages using emojis and predefined GIFs.
Enhance communication with your guests and make it more engaging and effective

Automate your admin

Why not go a step further and automate the whole process? Create and schedule automatic messages for various events such as booking confirmations, check-in instructions, payment reminders, check-out reminders and instructions, reviews reminders, and more.

Your Unified Inbox On The Go

Manage all guest communications in one place, across multiple channels (Airbnb, Booking.com, Vrbo).
Stay on top of messages with customizable alerts on mobile or desktop.
Access your unified inbox from anywhere with our Mobile App (link to the app).
Respond to guests quickly, manage reservations and listings, and stay connected with your guests at all times.

Language detection New

Set up your automated messages by country/language and leave Hostify to do the rest, now we automatically capture where your clients are coming from in order to send the messages in their native tongue

Inbox Reports New

Measure all the different KPIs from your front desk in our very detailed reporting inbox section
Keep track of new conversations over time
Compare current metrics with previous periods
Track your team’s performance – conversation close time and response time
See on overview chart of weekly new conversation
Effortlessly export data

FAQs

What is a Unified Inbox?

A Unified Inbox is a centralized messaging system that consolidates communications from multiple platforms into a single interface. It allows users to manage emails, SMS, WhatsApp messages, and platform-specific messages (e.g., Airbnb, Booking.com, Vrbo) in one place, improving efficiency and organization.

What is a Unified Inbox used for?

A Unified Inbox is used for:

Guest communication: Managing messages across different booking platforms.
Team collaboration: Assigning conversations, leaving internal notes, and tracking communication history.
Automation: Sending scheduled messages for booking confirmations, check-ins, and payment reminders.
Streamlining operations: Reducing the time spent checking multiple inboxes and responding to guests efficiently.

What are the benefits of a Unified Inbox?

Saves time: Eliminates the need to switch between multiple platforms.
Enhances team collaboration: Assign conversations and use internal notes to streamline communication.
Improves guest experience: Faster response times and automated messages improve customer satisfaction.
Provides better organization: Labels, priorities, and snoozing help manage conversations effectively.
Supports automation: Scheduled messages ensure timely communication without manual effort.
Offers reporting and insights: Track response times, team performance, and guest inquiries over time.

What is the best property management Unified Inbox?

The best Unified Inbox for property management depends on your needs, but Hostify’s Unified Inbox is one of the most advanced options available. It offers:

- Native integrations with Airbnb, Booking.com, and Vrbo.
- Multi-channel messaging (email, WhatsApp, SMS).
- Automations for guest communication (check-ins, payments, reviews).
- A ticketing system for efficient conversation tracking.
- Team collaboration tools for better workflow management.
- Detailed reporting to measure response times and team performance.

Streamline communication with all your guests in one place!

See Why Our Customers Love Hostify

Since bringing Hostify on board, our efficiency and productivity have soared thanks to its advanced automation features. We've been able to customize and streamline our workflows like never before. Hostify's top-notch customer service quickly handles any issues, ensuring a seamless and positive user experience. In short, Hostify has been a game-changer for our growth and success, enhancing our customer interactions and making our daily operations a breeze.

Hostify is a total game-changer! Their automation features and website are an absolute godsend. We've bid farewell to manual tasks – everything's automated, from bookings to guest communications. And with their booking website, we've slashed those channel commission fees and seen a significant increase in direct bookings. It's super intuitive and easy to use. With Hostify taking the reins, I can focus on making guests happy and growing my business effortlessly. It's a win-win!

Hostify was the most complete solution with a very competitive and clear pricing strategy. The direct booking engine is better than any other, very easy to implement, and fully integrated with the calendar system and all the tools. We found Hostify to be the best tool to automate all the operations, channel management, payments, etc. They have significantly improved the efficiency of our operations and allowed our staff to focus on the guest experience.

After exploring numerous PMS options, Hostify quickly became our top choice. Their exceptional support and attention to detail impressed us right from the start. Hostify's robust channel management and adaptable features perfectly suit our management style, making tasks like automated payments, deposits, communications, and invoicing a breeze. Hostify's continuous improvements and dedication to innovation keep surpassing our expectations.

Ever since we started hosting we have been investigating and using at least 5-7 different channel manager systems, none were as good as Hostify. Software is super easy to use, the display is fast, features are useful, some were actually tailor made for me. My favorite feature is their amazing inbox and beautiful website template. Hostify’s team is thrilled to create the best features for hosts and hotel managers, they put so much thought into our needs and they have created the best channel manager system I have seen. Also, they are super responsive and answer almost any question within no time. We operate 70 units and we highly recommend Hostify!

I own and manage 11 vacation rental properties in Maui by myself. This would not have been possible without Hostify. I have researched many so-called tech platforms in this industry, attended many conferences, spoke to senior tech engineers of many companies claiming to be the best. None of them can come close to the technology built by Hostify. Hostify team are the smartest, most responsive, competent, approachable people I have ever dealt with. I am in awe with these guys. They are simply the best at what they do.