AI-Powered Inbox

Q: What’s the difference between AI Assistance and Auto Pilot?

AI Assistance helps you write replies Auto Pilot handles conversations for you

Streamline your Hostify inbox on auto pilot with AI designed to fit your conversations and property needs. Powered by ChatGPT/OpenAI, our AI agent not only ensures smooth, accurate, and personalized interactions, but also updates reservations and escalates when needed, all in real time.

Move from Manual Replies to Autonomous Communication

Manage your Hostify inbox on autopilot.

Hostify doesn’t just suggest responses anymore; it handles guest communication, updates reservations, and escalates when needed, all in real time.

From assisted replies to fully autonomous conversations, Hostify AI adapts to your workflow and removes repetitive tasks, so your team can focus on operations that actually require human input. The Agent knows when to reply, when to update data, when to stay silent, and when to escalate.

Streamline Your Workflow with AI

Seamless Integration:

No new tools. No complex setup.

Hostify AI works directly inside your inbox, using your existing conversations, listings, and reservation data.

Simply navigate to your Hostify inbox and open a conversation or the latest message from a client and start using it.

Tailored Suggestions (When You Want Control)

Prefer to stay hands-on?

Use AI-powered suggestions to quickly respond with accurate, context-aware replies or refine your own drafts into polished messages.

Effortless Message Enhancement:

Short on time but need to craft a response? Turn short inputs into complete, professional responses in seconds. Our AI assistant ensures your communication is always top-notch, considering property specifics and tailored to your needs.

Maintain a consistent tone across your team without spending time replying to hundreds messages.

Knowledge Base for Smarter Answers

Train your AI with property-specific and general information to ensure accurate, consistent replies across all listings.

NEW: Auto Pilot Mode to Fully Automated Guest Communication - BETA

Turn it on, configure your preferences, and let your inbox run automatically.

Responds to guest messages in real time

Reply messages ensuring every response is accurate, relevant, and consistent.

Uses full conversation context

Auto Pilot reads the full conversation history, reservation details, listing information and your knowledge base before replying to deliver precise, personalized answers.

Communicates in the guest’s language

Automatically responds in the guest’s language, creating a seamless experience without manual translation.

Auto Pilot doesn’t just respond, it updates your operations automatically

Set arrival (ETA) and departure (ETD) times, mark check-in and check-out status, and keep your operations and housekeeping fully in sync.

Active Hours Control (NEW)

Decide when Auto Pilot works.

Smart Escalation & Team Notifications

When a situation requires human input, it instantly escalates the issue adding an internal note or notifying your team via email, SMS, or WhatsApp.

Benefits of AI-Powered Inbox Assistance

Efficiency: Eliminate repetitive replies and manual updates.
Scalability: Handle more properties and conversations without growing your team.
Consistency: Deliver accurate, on-brand communication across every listing.
Real-Time Operations: Keep reservation data updated automatically based on guest messages.
Control: Define when the AI works and what it’s allowed to do.
Better Guest Experience: Instant, accurate, and natural communication in any language.

FAQs

How do I use Auto Pilot?

Activate Auto Pilot in your Hostify AI settings, select your listings, and configure your preferences (knowledge base, escalation, active hours).

Once enabled, the AI starts handling conversations automatically.

What’s the difference between AI Assistance and Auto Pilot?

AI Assistance helps you write replies
Auto Pilot handles conversations for you

Can I control what the AI does?

Yes. You can configure:

Knowledge Base content
Custom instructions (tone, policies, rules)
Reservation update permissions
Active hours schedule
Escalation behavior

Will I still need to reply manually?

Only when necessary.

Auto Pilot handles repetitive and standard conversations automatically.

Your team focuses on exceptions, complex cases, and high-value interactions.

Ready to transform your guest communication with our AI-powered inbox assistance?

See Why Our Customers Love Hostify

Since bringing Hostify on board, our efficiency and productivity have soared thanks to its advanced automation features. We've been able to customize and streamline our workflows like never before. Hostify's top-notch customer service quickly handles any issues, ensuring a seamless and positive user experience. In short, Hostify has been a game-changer for our growth and success, enhancing our customer interactions and making our daily operations a breeze.

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Hostify was the most complete solution with a very competitive and clear pricing strategy. The direct booking engine is better than any other, very easy to implement, and fully integrated with the calendar system and all the tools. We found Hostify to be the best tool to automate all the operations, channel management, payments, etc. They have significantly improved the efficiency of our operations and allowed our staff to focus on the guest experience.

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