Starting to manage a short-term rental is challenging. For many hosts, the excitement of receiving the first guests quickly comes with uncertainty. Messages arrive at all hours, expectations are high, and it’s easy to feel overwhelmed when everything depends on you.
Luis Palacios experienced this firsthand when he welcomed his very first guest. Excitement and nerves went hand in hand, but so did a growing passion for hospitality and customer service.
“I remember being so nervous when I received my very first guest,” Luis recalls.
What began with a single apartment slowly evolved into BAMBOO Rentas Vacacionales y Ejecutivas, a hospitality brand built around service, consistency, and care. Over time, the operation expanded across cities, beaches, and forest destinations throughout Mexico, without ever losing the human touch that defined it from the start.
What followed was a period of steady growth, shaped by the same principles that defined those early days. Today, BAMBOO operates across nearly all of Mexico, with a long-term vision that extends well beyond national borders.
The Beginning: One Apartment and a Passion for Hospitality
Luis’s journey began when he purchased his first apartment and realized that short-term rentals could be significantly more profitable than traditional long-term leasing.
With a lifelong love for hospitality and customer service, the business model felt natural. Still, the moment of welcoming his first guest was unforgettable.
“I remember being so nervous when I received my very first guest,” Luis recalls.
Demand quickly followed. Listings increased. BAMBOO was born. But as growth accelerated, so did operational complexity.
When Growth Becomes a Challenge
In the early days, everything at BAMBOO was managed manually. Maintenance coordination, Excel reports, financial tracking, and guest communication all relied on time-intensive processes that worked when the portfolio was small.
As the number of properties grew, one challenge stood out above all others: the volume of guest messages.
“Messages were coming in at all hours of the day. It was impossible to handle everything myself, and even with a team, we couldn’t keep up,” says Luis.
What worked at a small scale quickly became unsustainable. This challenge wasn’t unique to BAMBOO. As short-term rentals expanded globally, stricter regulations followed. In many markets, supply dropped by up to 30–50% after new rules were introduced, while professional operators faced increasing operational pressure and reporting complexity.
Still, Luis remained convinced of one thing:
“The companies that become successful in this industry are the ones that face these obstacles and overcome them.”
Discovering the Right Technology Partner
Luis first heard about Property Management Systems at an Airbnb Expo, where he became curious about how automation could support professional growth.
Soon after, multiple recommendations pointed him toward Hostify. Once he understood what the platform did, who was behind it, and how it could support BAMBOO’s operations, the decision became clear.
Hostify’s personalized support in Mexico played a key role in the choice, aligning perfectly with Luis’s people-first mindset.
From Manual Work to Centralized Control With Hostify
With Hostify in place, BAMBOO transformed the way it operated.
Listings were unified across multiple booking channels. Guest communication was centralized into a single inbox and a multicalendar. Automations were easily configured, ensuring guests received the right information at the right time.
Reporting for finance, service quality, and customer support became automatic, giving Luis full visibility into every area of the business.
For the first time, decisions were driven by data, not guesswork. Manual work was reduced, and the team regained the time needed to focus on what truly differentiates BAMBOO: exceptional customer service and personalized guest experiences.
Looking Ahead: Scaling With Confidence
Today, BAMBOO manages properties across nearly all of Mexico while continuing to support local tourism and economic growth through strategic partnerships.
Looking forward, the company’s vision is ambitious. Over the next five years, BAMBOO aims to reach 500 listings, expand operations into North and South America, and become one of the most important hospitality and innovation-driven companies in Mexico.
Luis confidently recommends Hostify to other property managers because of its local support in Mexico, user-friendly system, accessible pricing, modern technology, and deep understanding of hosts’ and operators’ real needs.
“Hostify doesn’t just offer software. They understand how property managers work and what we need to grow.”
Final Thoughts
At Hostify, we understand how demanding short-term rental management can be. From guest communication to reporting and daily operations, complexity grows quickly as businesses scale.
That’s why we’ve built a platform that brings clarity, automation, and control to growing property management companies like BAMBOO.
If your goal is to scale without losing the human touch that defines your brand, Hostify is here to help.👉 Book a Free Demo today and discover how Hostify can support your growth.
